Privacy policy

Welcome to ApexGuard. Your trust is important to us. This Policy Page outlines the legal, data, and compliance framework governing the use of our fraud prevention services. By using ApexGuard, you agree to these policies and the terms contained herein.

1. Privacy Policy

1.1. Data Collection

We collect and process the following categories of data:

• Order-level data: customer name, email, shipping/billing address, IP address, payment method details (last 4 digits only), geolocation data, order metadata.
• Store data: merchant contact information, store settings, fraud rules applied, and verification history.

1.2. Purpose of Processing

Data is collected for the following legitimate business purposes:

• To detect and prevent fraudulent transactions
• To send verification emails and manage risk workflows
• To provide analytics on order risk and protection trends
• To improve fraud detection algorithms over time

1.3. Data Sharing

We may share order-related data with:

• Merchants using our service (data from their store only)
• Payment processors for chargeback and dispute investigation
• Infrastructure Providers: Third-party services used for hosting, database mgt, email delivery
• Legal authorities upon valid request

1.4. International Data Transfers

Data may be processed or stored in countries outside your own. All cross-border transfers comply with applicable safeguards under GDPR, CCPA, and similar frameworks.

1.5. Data Subject Rights

Users have the right to:

• Request access to their data
• Request correction or deletion of inaccurate data
• Withdraw consent (if applicable)
• File a complaint with a supervisory authority

To exercise any of these rights, email us at: admin@apexguard.com

2. Terms of Service

2.1. Use of Service

ApexGuard provides fraud detection and verification tools for Shopify merchants. By using our service, you agree to:

• Use it only for legitimate business fraud prevention purposes
• Not misuse the platform to discriminate or falsely flag customers
• Maintain confidentiality of order and verification data

2.2. Limitations of Liability

ApexGuard makes commercially reasonable efforts to detect suspicious behavior but does not guarantee the prevention of all fraudulent activity. We are not liable for:

• Losses resulting from false positives or missed fraud
• Service interruptions or unavailability
• Damages arising from unauthorized access to merchant accounts

Maximum liability is limited to the amount paid by the merchant in the 3 months prior.

2.3. Termination

We reserve the right to suspend or terminate access to our service for violations of these terms or suspicious activity.

2.4. Dispute Resolution

All disputes will be resolved via binding arbitration under the laws of the State of Delaware, unless prohibited by local consumer protection law.

3. Cookie Policy

ApexGuard uses cookies and similar technologies for:

• User authentication
• Session management
• Performance monitoring
• Basic analytics (non-identifiable)

Users can control cookie preferences via browser settings.

4. Data Retention Policy

To ensure compliance with data privacy standards while maintaining fraud prevention capabilities, we retain data as follows:

• Order & Verification Data: Retained for up to 90 days.
• Exception for Disputes: Data related to orders with active chargebacks or legal disputes may be retained beyond 90 days until the case is resolved.
• Anonymized/Aggregated Data: May be retained longer for algorithmic improvement without personal identifiers.

Merchants can request early deletion at any time by contacting Info@apexguard.com.

5. Security Policy

5.1. Technical Measures

• Data encrypted in transit (TLS 1.2+) and at rest (AES-256)
• API access is restricted by token-based authentication
• Regular vulnerability scans and audit trails

5.2. Breach Notification

In the event of a data breach, we will notify affected merchants within 72 hours, in compliance with GDPR and other applicable laws.

6. Acceptable Use Policy

You may not use ApexGuard to:

• Discriminate based on race, religion, gender, or nationality
• Harass, intimidate, or defame any person
• Circumvent consumer protections, engage in mass surveillance, or abuse automated decision-making
• Interfere with Shopify's infrastructure or APIs

Violations may result in immediate suspension of service.

7. Refund and Cancellation Policy

ApexGuard operates on a monthly subscription basis via the Shopify App Store. Merchants can:

• Cancel anytime from their Shopify admin
• No partial refunds will be issued for unused time during a billing cycle
• Refunds for technical errors may be considered case-by-case by emailing Info@apexguard.com

8. Compliance Statement

ApexGuard is committed to aligning with industry standards including:

• GDPR (EU General Data Protection Regulation)
• CCPA (California Consumer Privacy Act)
• PCI DSS: While we do not process or store full payment card data, we follow secure practices when handling related metadata.
• Shopify Partner Program Terms

9. Contact Information

Questions, requests, or complaints related to our policies may be directed to: Info@apexguard.com. Response Time: Within 1 business day.

10. Policy Updates

We may update these policies from time to time to reflect changes in law or our services. Merchants will be notified of material changes via app notification or email. Continued use of the app after changes constitutes acceptance of the updated terms.